Use the booking tools to cancel or request a new time as early as possible. The lesson page shows the notice window and any credit or payment effect before confirmation.
Late cancellations and no-shows may be charged, deducted, or made ineligible for tutor payment according to the booking type and recorded attendance evidence.
Contact support when an emergency or platform failure prevents attendance. Atutor may review classroom, attendance, message, and payment evidence before deciding the outcome.
Contact Atutor Global support through the platform. For an immediate safety emergency, contact the appropriate local emergency or child-protection authority first.