Code of Conduct

Policy requirements

1. Begin every lesson on time and teach until the scheduled end time unless authorised otherwise by the platform.
2. Do not eat, chew gum, suck sweets, or consume any food during a live lesson.
3. Smoking or vaping of any kind is prohibited while teaching.
4. Alcoholic drinks, or beverages that could reasonably be mistaken for alcohol, must never be consumed during class.
5. When drinking water or another non-alcoholic beverage, use a plain mug or a clear glass rather than cans, bottles, or similar containers.
6. Never conduct a lesson while under the influence of alcohol, recreational drugs, or medication that may impair your judgement or teaching performance.
7. Avoid using mobile phones, landline phones, tablets, or similar devices during class, except where specifically authorised by the platform. Personal devices should not be used as teaching props.
8. Always wear clean, professional clothing suitable for an online teaching environment.
9. Maintain an energetic, alert, and enthusiastic presence throughout the lesson. Behaviours such as falling asleep or repeatedly yawning without discretion are unacceptable.
10. Remain fully focused on the lesson and avoid activities that distract you or reduce meaningful eye contact with students.
11. Teach the official lesson materials provided by the platform unless an approved alternative has been authorised.
12. Do not criticise or dismiss the teaching materials by describing them as inaccurate, unnecessary, or unimportant in front of students.
13. Ensure that all spoken and written English is accurate, including pronunciation, spelling, grammar, vocabulary, and cultural usage.
14. Maintain courteous and respectful language at all times. Profanity, offensive remarks, or abusive language are strictly prohibited.
15. Never argue with students or platform staff during or after a lesson, including within progress reports or written feedback.
16. Refrain from making negative comments about the platform, its staff, systems, policies, lesson materials, scheduling procedures, fees, or teacher evaluation processes during class.
17. Do not display images, videos, GIFs, or other media that could reasonably be considered offensive, inappropriate, or unsuitable for learners.
18. Do not ask students for their personal contact details or provide them with your own.
19. Avoid introducing or encouraging discussions on politics, religion, race, gender, sexuality, violence, or other sensitive subjects unless they are an essential part of the approved lesson content.
20. Protect confidential information at all times. Student details, lesson recordings, screenshots, company communications, and internal documents must never be shared publicly or on social media.
21. Keep all comments about students professional and constructive. Avoid making inappropriate remarks about a learner's age, ability, behaviour, or participation either during class or in written reports.
22. Never ask students, either verbally or in writing, to give you a particular rating or feedback score after a lesson.